This page explains how the Ardhowen Theatre uses any information which is given to us, and the ways in which we protect your privacy. It covers the website at www.ardhowentheatre.com

Legal Compliance

We aim to comply at all times with any relevant legislative requirements:

1. The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. The personal data you give the Ardhowen Theatre will be used exclusively for providing you with the information or service which you have requested. Once you have booked tickets for the Ardhowen Theatre your details will be held on our database. From time to time, we may send you information about the Ardhowen Theatre and its programme of events. if you do not wish to receive this information, please tell us at the time of booking. We do not pass any of your personal data to outside organisations and/or individuals, except with your express consent.

2. Conditions of Sale

Tickets cannot be exchanged or money refunded. Once purchased, your ticket is your property. The only circumstance where a refund will be made is in the event of a cancellation of a show. If you cannot attend the performance for any reason, you have the option of selling or giving your ticket to another person. 

What Information do we collect?

We collect information for the following purposes:-

1. Feedback.

If you send us an e-mail or letter, we will not pass on any of your personal information when dealing with your query or comment, unless we have your permission to do so. Once we have replied to you, we keep a record of your message for six months for audit purposes, after which it is deleted. Email monitoring policy: The use of the Ardhowen Theatre's email system may be monitored and communications read in order to secure effective operation of the system and for other lawful purposes.

2. Online Purchasing and Security.

Information submitted will be stored by the relevant department and used to process any requests.

We use encryption software to protect your data, and maintain strict security safeguards to prevent unauthorised access to it. Encryption means converting data such as your payment card number or home address, into coded data to make it unrecognisable. When you enter the secure area of our website, you will see a padlock icon appear in the bottom right hand corner of your browser window and the beginning of the website address will change from "http" to "https".

3. Where a business transaction takes place, commercial records may be retained for up to seven years. Since no authentication of visitors is provided on this site the Ardhowen Theatre cannot be held responsible for any acts of impersonation and will assume all information submitted is genuine unless there is reason to doubt its authenticity. Should you suspect that a false entry has been made using your identity please contact the Ardhowen Theatre on (028) 6632 5440 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it. and appropriate corrective action will be considered.

Limitation of Liability

Whilst the Ardhowen Theatre has taken every care in compiling information and material for this web site, this information should not be relied upon as a substitute for formal advice from the originating departments of the Ardhowen Theatre or its partners. We will not be held responsible for any loss, damage or inconvenience caused as a result of an inaccuracy or error contained in these web pages.

Summary of Terms

1. Browser. Used to locate and display web pages via a software application. The most popular ones are Netscape Navigator and Microsoft Internet Explorer.

2. IP address. If you are connected to the Internet, you have one. It looks something like 198.184.98.9.

3. Web Server. Delivers (serves up) web pages to your computer.

Changes to this Privacy Statement.

If this statement changes in any way, we will place an updated version on this page.

 Cookie Policy

This Web site uses session cookies to allow the effective working of the site. These cookies expire at the end of your visit to our Website. You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the features of our site if cookies are disabled.

This website complies with the latest EU/UK law and guidance from the office of the UK Information Commissioner. Because no sensitive data is collected via cookies by this website implied consent is assumed. For independent advice on how to control cookies please go to AboutCookies.org

First Party - Set by Ardhowen Theatre

These cookies are authentication session cookies and their purpose is to prevent you having to login multiple times in one browser session. The names of these cookies are dynamic and are different each time the website is viewed.

They can be divided into two types;

• 32 alphanumeric session cookies
• feature specific cookies beginning with jpanelsliders

Third Party (Set by others but with specific permission & knowledge of Ardhowen Theatre)

Google Analytics

Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Cookie Names: _utma  _utmb  _utmc  _utmz

For more information go to Googles Privacy Policy

Ticketsolve

Purpose: These cookies are used in the process of ordering Tickets. When a user attempts to order tickets implied consent is assumed.

SECURITY

As required by the Data Protection Act 1998, we follow strict security procedures and take appropriate measures to ensure that the information about you is not damaged or destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. We do not sell, trade or lease information about you to others. We do not provide personal information to third parties unless we are required to do so by UK/EU law.

ACCESS RIGHTS

You have the right to access the personal data that is held about you by requesting this using our contact form or in writing to our address also shown on the contact form.